Frequently Asked Questions
Everything you need to know about your Sculpey experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental United States generally takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your favorite fitting garments to ensure a perfect fit every time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna.
Are Sculpey garments sustainably produced?
Yes, we are committed to ethical fashion. Our pieces are crafted in certified facilities that prioritize fair wages and utilize eco-friendly materials such as organic cotton and recycled polyester whenever possible.
How should I care for my Sculpey apparel?
To maintain the quality and longevity of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.